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FAQs

  • About Bitcoin Depot
  • Buy in person
  • Buy Online
  • Bitcoin Depot App
  • General
  • Security & Compliance

About Bitcoin Depot Hong Kong

What is Bitcoin Depot Hong Kong?

Bitcoin Depot Hong Kong services Hong Kong as BTM HK LTD. We operate a network of Bitcoin ATMs across Hong Kong, making it easy to purchase Bitcoin with cash

What services does Bitcoin Depot Hong Kong offer?

Bitcoin Depot Hong Kong currently offers the following services:

  • Bitcoin ATMs: Buy Bitcoin with cash at a kiosk.
  • Buy Online: Purchase Bitcoin and other cryptocurrencies online.

Customer Support: Assistance available via email. Please contact support@bitcoindepot.com.

Are you compliant with government regulations?

Yes. Bitcoin Depot Australia services are provided by BTM HK LTD and fully compliant with relevant governing organisations such as the JFIU (Joint Financial Intelligence Unit).

What are your customer service hours of operation?

Please contact our customer support team via email at support@bitcoindepot.com.

Buy In Person

Can I buy Bitcoin in person?

Yes! You can buy Bitcoin directly from a Bitcoin ATM with cash after registering an account.

You can find locations for in-person purchases by using the Bitcoin ATM locator HERE.

What is a BTM?
BTM is short for Bitcoin Teller Machine, also known as a Bitcoin ATM These are machines that allow you to buy Bitcoin and other cryptocurrencies with cash. Once the transaction is made, the crypto is sent to the user’s personal digital wallet.
What do I need to purchase crypto from a Bitcoin Depot Hong Kong Bitcoin ATM?

Before visiting a BTM for the first time, you will need to provide required personal details for verifying your identity with an accepted Government-Issued ID and your mobile phone number.

When you get to the BTM, you’ll need:

  • Your mobile phone.
  • The QR code or address for your personal Bitcoin wallet’s receiving address.
  • Hong Kong dollars (HKD) cash (minimum 500 HKD).
Do you sell cryptocurrencies besides Bitcoin?
No, you can only purchase Bitcoin at our BTMs. 
Can I send money to someone through a Bitcoin ATM?

Our Bitcoin ATMs are designed for you to purchase Bitcoin for your personal use, delivered to your personal wallet. Once the Bitcoin is in your wallet, you have control over it and are solely responsible for any subsequent transactions you choose to make, such as sending it to another address. Bitcoin Depot Hong Kong is not involved in and does not support transactions made from your personal wallet.

Buy Online

Can I buy Bitcoin online?

Yes, you can! In addition to our in-person options, we also allow you to buy Bitcoin online through Simplex, a third-party portal, using a debit or credit card. We currently accept Visa and Mastercard.

Be aware that some card issuers do not approve online crypto purchases. If your card is declined, please try again with a different card.

How long will it take to receive my crypto through the online service?
For online purchases, it typically only takes a few minutes for your crypto to land in your digital wallet.
Is buying crypto with a credit or debit card safe?
Absolutely. We’ve partnered with Simplex for online card transactions. Each purchase is fulfilled through their secure portal which includes fraud protection.
Who is Simplex?

Simplex is the payment processing company that we have partnered with for credit and debit card transactions.

Do I need an account to purchase crypto online?
Nope, but you will need a personal digital wallet to receive your crypto. You will also need a valid credit or debit card.
Am I able to buy Bitcoin with cash instead of a credit card?
Of course! If you prefer to buy your crypto with cash, you can visit any of our BTMs across Hong Kong. Download the app or head to our BTM Locations page to find a BTM near you.

Bitcoin Depot App

Can I buy Bitcoin through the Bitcoin Depot app?
We currently only offer Bitcoin purchases directly through our website, the Bitcoin Depot mobile app, or at one of our physical locations.
Do I need the Bitcoin Depot app to purchase Bitcoin through Bitcoin Depot Hong Kong Bitcoin ATMs?

No. The Bitcoin Depot app is not required for purchasing Bitcoin through Bitcoin Depot Hong Kong Bitcoin ATMs.

How do I view my wallet address?

You can view your Bitcoin or other wallet address by tapping on the Receive button in the app. On the receive screen, you will see your wallet address as well as a QR code that can be scanned for transactions. If entering your wallet address manually, note that the address is case-sensitive.

How do I send crypto on the Bitcoin Depot App?
  1. On the main page, tap the Send button
  2. From the drop-down menu, choose the wallet you’d like to send crypto from
  3. Scan or manually enter the wallet address you’d like to send crypto to
  4. Enter the amount that you wish to send
  5. Tap “Confirm” and the transaction will be completed
How do I receive crypto?
To receive crypto, simply share your wallet address with the person sending it to you. You can copy the address and send it in addition to other sharing options. If the other person is right there with you, they can simply scan your wallet QR code.

General

What is cryptocurrency?
Cryptocurrency is a type of virtual currency that uses cryptography to secure transactions that are digitally recorded on a distributed ledger, such as a blockchain.
What is the blockchain?
Blockchain is a shared, immutable ledger that facilitates the process of recording transactions and tracking assets in a business network.
Why haven’t I received my Bitcoin yet?
When you purchase Bitcoin (or any other crypto), your transaction goes through a confirmation process in order to be posted to the blockchain. This process can experience a delay if the blockchain network is slow or there is an increase in volume causing a backup in posting.
What’s a personal digital wallet and which one should I use?
The only way to send and receive Bitcoin and other cryptocurrencies is through a digital wallet. Each wallet has a unique address specific to you and is specific to the type of crypto it's designed to hold. You can create a personal wallet in the Bitcoin Depot app.
How much can I purchase at once?
Our transaction limits are 500 HKD minimum and 75,000 HKD maximum. Note that we offer tiered transaction limits to best serve our customers while adhering to Hong Kong's regulatory standards. Your level of verification determines your accessible tier. Contact customer service for more information.

Security & Compliance

Can someone steal my Bitcoin?
Unlike cash in a bank account, you hold the keys to where your Bitcoin is held. It is virtually impossible for someone else to access your personal Bitcoin wallet unless they have your personal wallet’s credentials. For this reason, it is crucial that you keep your personal wallet information private.
Will my ID information be secure?
Bitcoin Depot Hong Kong takes security and data privacy very seriously. We handle your personal information in accordance with Hong Kong’s privacy laws. Please see our Privacy Notice for more details.
Should I send Bitcoin to a stranger?
You should not send Bitcoin to someone you don’t know. All crypto transactions are final, meaning that you will not be able to reverse a transaction after it’s completed.
What is a “fake sale” scam?

A fake sale scam is when someone pretending to be a legitimate seller offers certain products or services at a very low price and will only accept forms of payment that are not possible to redirect or track, such as Bitcoin.

If you think you are being targeted by a scammer asking you to buy Bitcoin for them, stop immediately and do not send any funds. Remember, Bitcoin transactions are irreversible. Scam warnings are displayed at our BTMs, please read them carefully. Bitcoin Depot Hong Kong is not responsible for losses resulting from scams or if you send Bitcoin to an incorrect address or third party. If you have questions specifically about our service, please contact us at support@bitcoindepot.com.

Why do I have to show my ID?

To comply with Hong Kong’s financial laws and regulations, Bitcoin Depot Hong Kong requires all users to register an account and verify their identity online before using our BTM services. This involves providing details from an accepted Government-Issued ID.