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Last Updated: May 28, 2025
Bitcoin Depot® Privacy Notice
Thank you for visiting the Bitcoin Depot website located at bitcoindepot.com.hk the “Site”) and/or one of the Bitcoin Depot automated or attended virtual currency kiosks (“Kiosks,” and together with the Site, the “Bitcoin Depot Venues”). The Bitcoin Depot Venues are Internet properties of the HK BTM Limited d/b/a Bitcoin Depot Hong Kong (collectively, “Bitcoin Depot” “we,” “our” or “us”). This Bitcoin Depot Privacy Notice (“Privacy Notice”) covers our treatment of personal information and other information that we collect when end-users (“user,” “you” or “your”): (a) access or use a Bitcoin Depot Venue; (b) access and/or download any of the: (i) blog posts, text, audio, video, photographs, graphics, artwork and/or other content featured on the Bitcoin Depot Venues, including crypto currency-related content (collectively, “Informational Content”); and/or (ii) links to third party websites, products and/or services (“Third-Party Links,” and together with the Informational Content, the “Content”); (c) access links to Bitcoin Depot’s™ social media pages/accounts (collectively, “Social Media Pages”) on third-party social media websites, such as Facebook®, Instagram® and Twitter® (“Social Media Websites”); (d) access certain product review sections, message boards, comments sections, customer ratings and other interactive features of the Site (collectively, “Interactive Services”); (e) register to receive the Bitcoin Depot e-mail newsletter (“Newsletter”); (f) purchase Bitcoin (collectively, the “Cryptocurrencies”) by and through the Bitcoin Depot Venues (“Purchase Services”); (g) trade one of the designated Cryptocurrencies via the Bitcoin Depot Over-the-Counter market service (“OTC Service”); (h) use the Kiosk-locater search functionality to locate a Kiosk near your designated location (“Store Locator”); (i) submit an application to host a Kiosk at your designated location (“Hosting Request Service”); (j) access information regarding employment opportunities with Bitcoin Depot (“Career Opportunity Listings”); (k) Bitcoin Depot mobile app (“Mobile App”); and/or (l) utilize the various contact forms and/or contact information made available via the Bitcoin Depot Venues as a means to contact directly, or request to be contacted by, Bitcoin Depot (collectively, the “Contact Services,” and together with the Bitcoin Depot Venues, Content, Social Media Pages, Newsletter, Purchase Services, OTC Service, Store Locator, Mobile App, Hosting Request Service and Career Opportunity Listings, the “Bitcoin Depot Offerings”). Please note the Bitcoin Depot Venues and/or Bitcoin Depot Offerings are intended to be used by a resident in Hong Kong..
Privacy Notice Contents
Below are key sections of our Privacy Notice:
Personal Information Collected
Use and Sharing of Personal Information
Credit and/or Debit Card Transactions
Non-Personal Information Collection and Use
Security of Your Personal Information
Minor’s Privacy
Opt-Out/Unsubscribe
Deleting, Modifying and Updating Your Information
Changes to this Privacy Notice
Contact Us
Personal Information Collected
For the purposes of this Privacy Notice, “personal information” shall mean any data (a) relating directly or indirectly to a living individual; (b) from which it is practicable for the identity of the individual to be directly or indirectly ascertained; and (c) in a form in which access to or processing of the data is practicable. We collect certain personal information when you access certain of the Bitcoin Depot Offerings and complete the required information request forms (“Form(s)) and/or otherwise provide such information to us via the Bitcoin Depot Venues. The information that you must supply on the Form(s) may include, without limitation: (a) your full name; (b) your date of birth; (c) your mailing/billing address; (d) your e-mail address; (e) your telephone number; (f) your credit card information, debit card information and/or bank account information (where purchasing Cryptocurrencies); (g) certain biometric information used to confirm your identity; (h) certain identification-related data (such as your identity card number, driver’s license number and related information, and passport number and related information); and/or (i) any other information requested by us via the applicable Bitcoin Depot Venue.
For purposes of this Privacy Notice, items (f) through (h) in the preceding paragraph, will be considered “Sensitive Information.”
Use and Sharing of Personal Information
Please see our Privacy Provisions for Hong Kong Residents below for details regarding our use and sharing of personal information.
Bitcoin Depot will never share, sell, rent, exchange or barter your personal information to or with any third-party for financial gain or marketing purposes. Please be advised, however, that we may use your personal information to send you promotional messages regarding various Bitcoin Depot products, as well as third-party products and/or services that we think may be of interest to you. If you wish to stop receiving future communications from us, please follow the instructions at the end of each such marketing message or use any of the other options available in the “Opt-Out/Unsubscribe” section below.
By making your personal information available to Bitcoin Depot, you also grant Bitcoin Depot the right, subject to applicable law, to use that personal information to contact you by telephone and email regarding your use of the Bitcoin Depot Offerings (including in connection with any purchase of Cryptocurrencies). If you wish to stop receiving future communications from us, please follow the instructions at the end of each such marketing message or see the “Opt-Out/Unsubscribe” section below.
Where you submit personal information, we use the personal information that you make available to facilitate the delivery of the applicable Bitcoin Depot Offerings to you, including the Cryptocurrencies and to respond to any inquiries made by you. You also agree that we may contact you at any time with updates and/or any other information that we may deem appropriate for you to receive in connection with your continued use of the Bitcoin Depot Offerings, and to keep you informed of our other products and services.
We may also employ other companies and individuals to perform certain functions on our behalf. Examples include verifying your identity, other payment transactions, sending direct and electronic mail, removing duplicate information from user lists, analyzing data and providing marketing analysis. The agents performing these limited functions on our behalf shall have access to our users’ personal information (including Sensitive Information, where applicable) as needed to perform these functions for us, but we do not permit them to use user personal information for other purposes.
We will also use your personal information for customer service, to provide you with information that you may request, to customize your experience with the Bitcoin Depot Offerings and/or to contact you for market research purposes. We may also use your personal information for internal business purposes, such as analyzing and managing our service offerings including, without limitation, the Bitcoin Depot Offerings. We may also combine the information we have gathered about you with information from other sources.
By submitting your personal information by and through the Bitcoin Depot Offerings, you agree that such act constitutes a consent for purposes of the Unsolicited Electronic Messages Ordinance (Cap. 593 of the Laws of Hong Kong) ("UEMO"). As such, notwithstanding that your telephone number may be listed on the Communications Authority’s Do-Not-Call Registers, we retain the right to contact you via telemarketing in accordance with the UEMO.
Where you provide “consent” within the meaning of the Personal Data (Privacy) Ordinance (Cap. 486 of the Laws of Hong Kong), as amended from time-to-time (“PDPO”), you consent to receive, from Bitcoin Depot, telephone calls, including artificial voice calls, pre-recorded messages and/or calls (including text alerts via SMS text messages delivered via automated technology, to the telephone number(s) that you provided. Please note that you are not required to provide this consent in order to obtain access to the Bitcoin Depot Offerings, and your consent simply allows Bitcoin Depot to contact you via these means. Please be advised that by agreeing to this Privacy Notice, you are obligated to immediately inform us if and when the telephone number that you have previously provided to us changes. Without limiting the foregoing, if you: (a) have your telephone number reassigned to another person or entity; (b) give up your telephone number so that it is no longer used by you; (c) port your telephone number to a landline or vice versa; or (d) otherwise stop using that telephone number for any reason (collectively “Phone Number Change”), you agree that you shall promptly notify Bitcoin Depot of the Phone Number Change via e-mail at: consumer@bitcoindepot.com, or by using one of the methods set forth in the “Contact Us” section below.
We reserve the right to release current or past personal information (including Sensitive Information): (i) in the event that we believe that the Bitcoin Depot Offerings are being or have been used in violation of the Terms and Conditions or to commit unlawful acts; (ii) if the information is requested by the relevant competent authority; (iii) if we are sold, merge with a third-party or are acquired by a third-party (collectively, “M&A Transactions”) (including where we share your personal information, including Sensitive Information, in connection with the due diligence process associated with a potential M&A Transaction); or (iv) if we are the subject of bankruptcy proceedings; provided, however, that if Bitcoin Depot is involved in a bankruptcy proceeding, merger, acquisition or sale of all or a portion of its assets, you will be notified via e-mail and/or a prominent notice on the Bitcoin Depot Venues of any change in ownership or uses of your personal information, as well as any choices that you may have regarding your personal information.
You hereby consent to the disclosure of any record or communication to any third-party when we, in our sole discretion, determine the disclosure to be required by applicable law, including sharing your e-mail address with third-parties. Users should also be aware that courts and relevant competent regulatory authorities, might have the authority under certain circumstances to permit personal information to be shared or transferred to third-parties without permission.
We may also share your personal information in limited ways, such as:
Your personal data shall only be retained for the duration necessary to fulfill the original or directly related purposes for which it was collected (and was disclosed to you), unless it is necessary for the personal data collected to be retained to satisfy any applicable legal, regulatory and/or contractual obligations or you have given prior consent for a change of use of your personal data.
Credit and/or Debit Card Transactions
Bitcoin Depot utilizes third-party service providers to provide credit and debit card payment processing services. If you choose to purchase Bitcoin Depot Cryptocurrencies, the credit or debit card information provided will be shared with our contracted third-party payment processing service provider(s). Bitcoin Depot requires that its third-party payment processing service provider(s) has/have in place privacy policies and practices consistent with this Privacy Notice; provided, however, that we cannot guarantee the privacy practices of our third-party payment processing service provider(s).
Non-Personal Information Collection and Use
Computer IP Addresses/Browser Type
We may collect certain non-personally identifiable information about you and your desktop computer when you access the Kiosks and/or visit the Site. This non-personally identifiable information includes, without limitation, the type of browser that you use (e.g., Safari, Chrome, Internet Explorer), your IP address, the type of operating system that you use (e.g., Windows or iOS) and the domain name of your Internet service provider. We use the non-personally identifiable information that we collect to improve the design and content of the Bitcoin Depot Offerings and to enable us to personalize your Internet experience. We also may use this information in the aggregate to analyze usage of the Bitcoin Depot Offerings.
Cookies
When a user visits the Site and/or interacts with one of our commercial e-mail messages, we send one (1) or more cookies and/or gif files (collectively, “Cookies”) to assign an anonymous, unique identifier to the applicable user’s computer and/or mobile device, as applicable. A Cookie is a piece of data stored on your hard drive containing non-personally identifiable information about you. Cookies have many benefits to enhance your experience with the Bitcoin Depot Offerings, as applicable. To find out more about Cookies, please visit www.cookiecentral.com. We use Cookies to improve the quality of the Bitcoin Depot Offerings, including for storing user preferences and tracking Site usage (such as pages opened and length of stay at the Site, as applicable).
Most Internet browsers are initially set up to accept Cookies, but you can reset your browser to refuse all Cookies or to indicate when a Cookie is being sent. To disable and reject certain Cookies, follow the instructions associated with your Internet browser. Even in the case where a user rejects a Cookie, he or she may still use the Bitcoin Depot Offerings; provided, however, that certain functions of the Bitcoin Depot Offerings may be impaired or rendered inoperable if the use of Cookies is disabled. We reserve the right to retain Cookie data indefinitely.
Behavioral Tracking
Bitcoin Depot and its third-party partners, such as Google®, use Cookies, pixels and other tracking technology (collectively, “Tracking Technology”) to analyze trends, administer the Bitcoin Depot Venues, track users’ movements around/within the Bitcoin Depot Venues and to gather demographic information about our user base as a whole. In addition, we partner with third-parties, such as Facebook, to use Tracking Technology in connection with the display of advertising on our Site, and to manage the serving of our advertising to you on other websites when you exit the Site. Our third-party partners may use Tracking Technology to gather information about your activities on the Site and other websites in order to provide you with certain Bitcoin Depot advertising based upon your browsing activities and interests. To the greatest extent permissible under applicable law, we are not responsible for the tracking practices of third-parties in connection with the Site.
Users can opt-out of certain Google®-related tracking technology, and customize the Google® Display Network ads that they receive, by visiting the Google® Ads Settings at: https://www.google.com/settings/ads. Google® also recommends installing the Google® Analytics Opt-out Browser Add-on for your web browser, which is available here: https://tools.google.com/dlpage/gaoptout.
In addition, users may be able to disable some, but not all, of this tracking activity by utilizing the “Do Not Track” setting or similar options within most major Internet browsers. Further, users may be able to opt-out of this form of tracking utilizing the options made available by the Network Advertising Initiative,Facebook or Digital Advertising Alliance. Please note that opting out of this tracking activity does not opt you out of being served advertising. Even where you opt out of this tracking activity, you will continue to receive generic ads.
Cross Device Tracking
Bitcoin Depot tracks users’ use of the Bitcoin Depot Offerings across various devices, including our Kiosks, your personal computer and your mobile device, in order to optimize and personalize your Bitcoin Depot Offerings experience. Bitcoin Depot may collect certain of your personal information across various devices. Please be advised that where you opt-out of having your use of the Bitcoin Depot Offerings tracked across devices, you may need to upload certain information multiple times and/or input your log-in information multiple times.
Aggregate Data
Bitcoin Depot reserves the right to transfer and/or sell aggregate or group data about users of the Bitcoin Depot Offerings for lawful purposes. Aggregate or group data is data that describes the demographics, usage and other characteristics of users as a group, without disclosing personally identifiable information.
Interactive Services, Social Media Websites and Widgets
If you engage in any interaction with Bitcoin Depot, other users or any third-party via the Interactive Services and/or by and through any Social Media Pages, you should be aware that: (a) the personal information that you submit by and through such Interactive Services and/or Social Media Pages can be read, collected and/or used by other users of these websites/services (depending on your privacy settings associated with your accounts with the applicable Social Media Websites), and could be used to send you unsolicited messages or otherwise to contact you without your consent or desire; and (b) where Bitcoin Depot responds to any interaction on such Social Media Pages, your account name/handle may be viewable by any and all members/users of Bitcoin Depot social media accounts. We are not responsible for the personal information that you choose to submit via Interactive Services and/or any Social Media Websites.
In addition, the Site contains Social Media Website widgets and buttons (“Widgets”), such as the Facebook®, Instagram® and X®, formerly known as Twitter®, share buttons. These Widgets may collect your IP address, as well as which page you are visiting on our Site, and may set a Cookie on your browser to enable the Widget to function properly. The Widgets are owned and operated by the applicable Social Media Websites. The Social Media Websites operate independently from Bitcoin Depot, and we are not responsible for such Social Media Websites’ interfaces or privacy or security practices.
Your interactions with the Social Media Pages and Widgets are governed by the privacy policies of the applicable Social Media Websites. We encourage you to review the privacy policies and settings of the Social Media Pages with which you interact to help you understand those Social Media Websites’ respective privacy practices. If you have questions about the security and privacy settings of any Social Media Pages and/or Widgets that you use, please refer to the applicable Social Media Website’s privacy notices or policies.
Third-Party Websites
The Bitcoin Depot Venues may contain links to third-party owned and/or operated websites including, without limitation, Social Media Websites. Bitcoin Depot is not responsible for the privacy practices or the content of such websites. In some cases, you may be able to make a purchase through one of these third-party websites. In these instances, you may be required to provide certain information, such as a credit card number, to register or complete a transaction at such website. These third-party websites have separate privacy and data collection practices and Bitcoin Depot has no responsibility or liability relating to them.
Security of Your Personal Information
We endeavor to safeguard and protect our users’ personal information. When users make personal information available to us, their personal information is protected both online and offline (to the extent that we maintain any personal information offline). Where our registration/application process prompts users to enter Sensitive Information (such as bank account information, driver’s license/ID card number and credit card information), and when we store and transmit such Sensitive Information, that information is encrypted with advanced TLS (Transport Layer Security).
Access to your personal information is strictly limited, and we take reasonable security measures to ensure that your personal information is not accessible to the public. All of our users’ personal information is restricted in our offices, as well as the offices of our third-party service providers. Only employees or third-party agents who need user personal information to perform a specific job are granted access to user personal information. Our employees are dedicated to ensuring the security and privacy of all user personal information. Employees not adhering to our firm policies are subject to disciplinary action. The servers that we store user personal information on are kept in a secure physical environment. We also have security measures in place to protect the loss, misuse and alteration of personal information under our control.
Please be advised, however, that while we take every reasonable precaution available to protect your data, no storage facility, technology, software, security protocols or data transmission over the Internet or via wireless networks can be guaranteed to be 100% secure. Computer hackers that circumvent our security measures may gain access to certain portions of your personal information, and technological bugs, errors and glitches may cause inadvertent disclosures of your personal information; provided, however, that any attempt to breach the security of the network, our Kiosks, servers, databases or other hardware or software may constitute a crime punishable by law. For the reasons mentioned above, we cannot warrant that your personal information will be absolutely secure. Any transmission of data at or through the Bitcoin Depot Venues, other Bitcoin Depot Offerings or otherwise via the Internet or wireless networks, is done at your own risk.
In compliance with applicable federal and state laws, we shall notify you and any applicable regulatory agencies in the event that we learn of an information security breach with respect to your personal information. You will be notified via e-mail in the event of such a breach. Please be advised that notice may be delayed in order to address the needs of law enforcement, determine the scope of network damage, and to engage in remedial measures.
Children’s Privacy
Visitors under eighteen (18) years of age are not permitted to use and/or submit their personal information via the Bitcoin Depot Venues. Bitcoin Depot does not knowingly solicit or collect information from visitors under eighteen (18) years of age.
Opt-Out/Unsubscribe
To opt-out of receiving e-mail and other forms of communication from us, you can: (a) follow the instructions included in the applicable e-mail message or other communication; or (b) e-mail us at: consumer@bitcoindepot.com.
Notwithstanding the foregoing, we may continue to contact you for the purpose of communicating information relating to your request for Bitcoin Depot Offerings, as well as to respond to any inquiry or request made by you. To opt-out of receiving Bitcoin Depot Offerings-related and/or inquiry response-related messages from Bitcoin Depot, you must cease requesting and/or utilizing the Bitcoin Depot Offerings and/or cease submitting inquiries to Bitcoin Depot, as applicable.
Accessing, Deleting, Modifying and Updating Your Information
At your request, we may, subject to certain conditions and restrictions, do the following: (a) inform you of whether we hold any of your personal data and provide access to such personal data; (b) correct the personal information that we have on file for you which is inaccurate; (c) cease using personal information that you have provided to us, or that we have otherwise collected, for direct marketing purposes and/or (d) describe our policies and practices in relation to personal data and inform you of the kinds of personal data held by us. You may do so by e-mailing us at: [email]. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and, to the extent permitted by applicable law, we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others or would be extremely impractical (for instance, requests concerning information residing on backup tapes). In accordance with the terms of the PDPO we have the right to charge a reasonable fee for the processing of any data access request.
Please be advised that deleting your personal information may terminate your access to certain of the Bitcoin Depot Offerings or may be prohibited by applicable law. If you wish to continue using the full complement of Bitcoin Depot Offerings, you may not be able to delete all of the personal information that we have on file for you.
Please be further advised that, after you delete your personal information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.
Transfer of Personal Information Internationally
If you are accessing the Bitcoin Depot Venues from a country other than the country in which our servers are located, your communications with us may result in the transfer of information across international boundaries. By visiting the accessing the Bitcoin Depot Venues and/or otherwise communicating electronically with us, you consent to such transfers. Even if your jurisdiction does not have the same privacy laws as the jurisdiction where our servers are located, we will treat your information as subject to the protections described in this Privacy Notice.
Changes to this Privacy Notice
Bitcoin Depot reserves the right to change or update this Privacy Notice at any time by posting a notice on the Site and the user interface associated with the Kiosks that we are changing our Privacy Notice If the manner in which we use personal information changes, Bitcoin Depot will notify users by: (a) sending the modified policy to our users via e-mail; and/or (b) by any other reasonable means acceptable under applicable state and federal law. You will have a choice as to whether or not we use your information in this different manner and we will only use your information in this different manner where you opt-in to such use.
Contact Us
If you have any questions about this Privacy Notice or our privacy practices in general, you may e-mail us as at: consumer@bitcoindepot.com; call us at: +852 800 93 1226; or send us Mail to:
HK BTM Limited d/b/a Bitcoin Depot Hong Kong
27th Floor, Alexandra liouse, l8 Chater Road, Central, Hong Kong